Change Manager Job 175 views


Managing new/failed changes/RFCs

Review and record requests for change (RFCs)
Approve or reject RFCs
Drive the incidents triggered due to failed changes & extend engagement until resolution.

Leading change management work stream with a structured change methodology/process

Risk & Impact Assessment

Identifying risks and developing risk mitigation tactics (in collaboration with technical teams)

Practice ZERO outage culture
Reduce impact on business
Reduce the number of failed changes

Change Planning & Documentation

Ensure complete documentation of R&I assessment, Implementation/Rollback, Test plans & end-to-end communication

Effective change planning
Change audit compliance
Effective KEDB


Prepare & share the CAB agenda
Own the change advisory board (CAB) meetings
schedule emergency CAB meetings to address urgent needs, sometimes known as ECB
Decision-making empowered for GO/NO-GO

Effective change approval process
Effective change control & governance

Change Communication

Communicate the business/operational risks to relevant stakeholders
Effectively share a detailed success/failed advisory to all the relevant stakeholders, immediately after the change is executed
Share a detailed PIR/FCR report with all the relevant stakeholders

Supporting the development of communications relevant to change initiatives.
Ensure E2E communications with the Customer across the Change lifecycle

About you

knowledge and abilities

A solid understanding of the change process & ITIL best practices

Experience and knowledge of change management & MSI principles, methodologies, and tools

Exceptional communication skills, both written and verbal

Strong driving skills demonstrate authoritativeness

Ability to clearly articulate messages to a variety of audiences

Flexible and adaptable; able to work in ambiguous situations

Problem-solving and root-cause identification skills with a holistic approach

Able to work effectively at all levels in an organization

Must be a team player and able to work collaboratively with and through others

Analytical mindset and critical thinking

Additional information

Education, qualifications, and certifications

Degree in telecommunications or equivalent

CCNA certification preferred

ITIL certification is highly preferred

SIAM certification preferred


8 to 12 years of experience in the specified local telecommunications area.

Customer-facing/handling skills.

Prior service management experience, changes & incidents as major.

Should be familiar with the project management approach.

Department Global Delivery & Operations

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